Terms of Service
TERMS OF SERVICE
SECTION 1 – RESPECTFUL COMMUNICATION POLICY
At CharlieRose.London, we strive to provide a professional, respectful, and positive shopping experience for all customers. To ensure a safe and constructive environment for our team and our customers, the following policy applies to all communication with our staff:
What We Expect:
- All communications must remain polite, respectful, and constructive.
- We encourage customers to address concerns openly and cooperatively to facilitate a resolution.
Unacceptable Behaviour Includes:
- Offensive, abusive, or discriminatory language.
- Threats of harm, legal action, or negative reviews as leverage.
- Aggressive, intimidating, or harassing behaviour.
- Unreasonable demands that go beyond our stated policies.
Consequences of Breaching This Policy:
- We reserve the right to terminate communication immediately.
- Orders may be cancelled, and future service denied for persistent violations.
- Threats, harassment, or abusive behaviour will be documented and, where necessary, referred to relevant authorities in accordance with UK law, including the Protection from Harassment Act 1997.
We are committed to resolving all concerns professionally and encourage customers to work with us respectfully. By using this website and our services, you agree to abide by this policy.
SECTION 2 - GENERAL TERMS AND CONDITIONS
We reserve the right to refuse service at any time for any reason.
You acknowledge that Your Content (other than credit card information) is transmitted unencrypted and (a) may involve transmission over different networks and (b) modifications may be required to meet technical requirements when connecting networks or devices. Credit card information is always encrypted when transmitted over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or use any portion of the Service, use of the Service or access to the Service or any contact on the website through which the Service is provided without express written permission from us.
The titles used in this Agreement are for convenience only and are not intended to limit or restrict your use of the Service.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if the information on this website is not accurate, complete, or up to date. The material on this website is for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more up-to-date sources of information. Use of the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for reference only. We reserve the right to change the content of this site at any time but are under no obligation to update the information on our site. You agree that it is your responsibility to be aware of any changes to our site.
SECTION 4 – CHANGES IN SERVICES AND PRICES
The prices of our products are subject to change. We reserve the right to change or discontinue the Service (or any part or content thereof) at any time without notice. We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may exclusively be accessible online through the Website. Availability of these items or services may be limited and returns or exchanges are subject to adherence to our Refund and Return Policy, available on the footer of our website.
While every effort has been made to ensure the accurate representation of product colours and images on our platform, we cannot guarantee precise colour accuracy on every computer monitor.
We cannot guarantee that the quality of any product, service, information, or material obtained through our platform will meet your expectations, nor can we ensure the correction of any errors in service.
All products are shipped directly to consumers from our supplier in China. Any additional charges such as customs duties or import duties are the responsibility of the consumer.
SECTION 6 – PRE-CONTRACT INFORMATION
Before completing your purchase, we provide clear information about:
- Main Characteristics of Goods or Services: Detailed descriptions of the products or services offered.
- Total Price: The total price of the goods or services, including any taxes and additional charges.
- Terms of Delivery: Information on delivery options, expected delivery times, and associated costs.
SECTION 7 – DELIVERY TIMELINES AND CUSTOMS
Delivery timelines are estimates only and may vary depending on factors such as location, customs processing, or courier availability. For international shipments, customers are responsible for any customs duties, taxes, or import fees. For more information, please see our Refund and Return Policy.
SECTION 8 – HANDLING OF CHARGEBACKS
At CharlieRose.London, we are committed to resolving disputes professionally and encourage customers to contact us directly to address any concerns before initiating a chargeback through their payment provider or bank.
If a chargeback is initiated, the following will apply:
- Proof of Delivery: We reserve the right to dispute any chargeback if we can provide proof that the goods were delivered as agreed or if the chargeback does not comply with our policies or applicable laws.
- Communication Encouraged: Before initiating a chargeback, please contact us at [info@charlierose-london.com] to allow us the opportunity to resolve the issue amicably.
- Fraudulent Chargebacks: Customers found to be initiating fraudulent chargebacks may be subject to further action, including being reported to relevant authorities.
We strive to ensure all claims are handled fairly and professionally while protecting our business from misuse of the chargeback system.
SECTION 9 – RIGHT TO CANCEL
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receipt of the goods without giving any reason. To exercise this right:
- Cancellation Period: Notify us within 14 calendar days from the day you receive your order.
- Returns Process: Return the goods within 14 calendar days of notifying us. You are responsible for the cost of returning the goods unless we have agreed otherwise.
- Refunds: We will refund the total amount paid, including standard delivery costs, within 14 calendar days of receiving the returned goods or proof of return.
For full details, please see the Refund and Return Policy available on the footer of our website.
SECTION 10 – CANCELLATION POLICY
To cancel your purchase, please contact us via email. Include your order number and reason for cancellation. We will acknowledge your cancellation and provide further instructions for returning the goods, if applicable.
SECTION 11 – CONSUMER PROTECTION
We strive to ensure that all claims about our products and services are accurate and not misleading. Any disclaimers or limitations are clearly stated.
SECTION 12 – DATA PROTECTION
We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. For details on how we collect, store, and use your data, please see the Privacy Policy available on the footer of our website.
SECTION 13 – E-COMMERCE REGULATIONS
For your convenience, our contact details are:
- Email: info@charlierose.london.com
- Physical Address (Virtual office): 3rd Floor 86 – 90 Paul Street London EC2A 4N
SECTION 14 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us. In our sole discretion, we may limit or cancel purchase quantities per person, household, or order. These restrictions may apply to orders made from the same customer account, credit card, billing, and/or shipping address. In the event of an order change or cancellation, we may attempt to notify you via the contact information provided at the time of purchase. We also reserve the right to restrict or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide accurate and up-to-date purchase and account information for all transactions made on our platform. It is your responsibility to promptly update your account information, including email address and credit card details, to facilitate timely and accurate transactions. For further details, please refer to our Return Policy.
SECTION 15 - OPTIONAL TOOLS
We may grant you access to third-party tools through the website, over which we exercise no control or authority. You acknowledge and agree that such tools are provided "as is" and "as available," without any warranties, representations, or conditions, and without endorsement from us. We disclaim any liability arising from or related to your use of any Optional Third-Party Tools. Your use of optional tools offered through the Website is at your own risk and discretion, and you should ensure familiarity with an agreement to the terms provided by the relevant third-party provider(s).
SECTION 16 - LINKS TO THIRD-PARTY PROVIDERS
Certain content, products, and services available through our Service may include material from third parties.
Third-party links on this website may redirect you to websites not affiliated with us. We do not verify or evaluate the content or accuracy of these third-party materials, and we do not warrant or assume any liability or responsibility for them.
We are not liable for any damages or harm associated with the purchase or use of goods, services, resources, content, or other transactions made in connection with any third-party websites. Prior to making any transaction, please carefully review the policies and practices of the third-party provider. Any complaints, claims, concerns, or questions regarding third-party provider products should be directed to the Third-Party Provider.
SECTION 17 - COMMENTS, FEEDBACK, AND OTHER USER SUBMISSIONS
Should you submit certain materials, such as contest entries, creative ideas, suggestions, or other materials, whether at our request or unsolicited, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise utilize the Comments you send in any medium at any time without restriction. We are not and will not be obligated to (1) keep any Comments confidential; (2) pay any compensation for any Comments; or (3) respond to any Comments. We have the right, but not the obligation, to monitor, edit, or remove any content that we, in our sole discretion, deem to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Use.
You agree that your comments will not infringe upon the rights of any third party, including copyright, trademark, privacy, personal rights, or any other personal or proprietary rights. Furthermore, your comments must not contain defamatory or otherwise unlawful, offensive, or obscene material, nor any computer viruses or malware that could interfere with the operation of the Service or any related website.
You must not use a false email address, impersonate anyone other than yourself, or otherwise mislead us or any third party as to the origin of your comments. You are solely responsible for the accuracy and content of your comments, and we assume no responsibility for any comments posted by you or any third party.
Any special additional customs clearance charges and/or import duties are not included in the price and are the responsibility of the customer.
SECTION 18 - PERSONAL INFORMATION
The provision of personal information is subject to our Privacy Policy. Please review this policy for details on how your data is collected and used.
SECTION 19 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, our website or service may contain information that includes typographical errors, inaccuracies, or omissions, which may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update any information or cancel any order if any information on the service or any related website is inaccurate at any time and without notice (including after you have submitted your order).
We do not undertake any obligation to update, amend, or clarify any information on the Service or any related website, including but not limited to pricing information unless required by law. No stated update or refresh date applied to the service, or any related website may be used to indicate that any information on the service or any related website has been changed or updated.
SECTION 20 - PROHIBITED USES
In addition to any other prohibitions set forth in the Terms of Use, you are prohibited from using the Site or its Content for the following purposes:
- Engaging in any unlawful activities;
- Encouraging or participating in any unlawful activity by others;
- Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
- Infringing upon our intellectual property rights or the intellectual property rights of others;
- Harassing, abusing, insulting, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- Providing false or misleading information;
- Uploading or transmitting viruses or any other type of malicious code that disrupts the functionality or operation of the Service or any related website, other websites, or the Internet;
- Collecting or tracking personal information of others;
- Engaging in spam, phishing, pharming, pretexting, spidering, crawling, or scraping;
- Using the Service or any related website for obscene or immoral purposes;
- Interfering with or circumventing the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website if you violate any of these prohibited uses.
SECTION 21 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that the use of our Service will be uninterrupted, timely, secure, or error-free. Nor do we guarantee that the results obtained from the use of the Service will be accurate or reliable.
You acknowledge and agree that we may remove the Service from time to time for an indefinite period or terminate the Service at any time without notice.
Your use of the Service, or inability to use it, is at your own risk. The Service, along with all products and services provided through it, are offered "as is" and "as available," without any representation, warranty, or condition, express or implied. This includes, but is not limited to, implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We shall not be liable for any loss or damage of any kind incurred as a result of the use of the Service or any content (or products) posted, transmitted, or otherwise made available through the Service, even if advised of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, our liability is limited to the maximum extent permitted by law.
SECTION 22 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Charlierose.London and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they contain, or your violation of any law or the rights of a third-party.
SECTION 23 - SEVERABILITY
If any provision of these Terms of Use is held to be illegal, void, or unenforceable, that provision shall nevertheless remain enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severable from these Terms of Use. This determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 24 - TERMINATION
The obligations and liabilities of the parties arising before the termination date shall survive the termination of this Agreement for all purposes.
These Terms of Use will remain in effect until terminated by you or by us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our services or if you no longer use our website.
If, in our sole discretion, you breach or we suspect that you have breached any term or provision of these Terms of Use, we may terminate this Agreement at any time without notice. In such cases, you will remain liable for all amounts due up to and including the termination date, and/or you may be denied access to our Services (or any part thereof) accordingly.
SECTION 25 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use, along with any policies or operating rules posted by us on this Site or in connection with the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, prior versions of the Terms of Service).
SECTION 26 - GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 27 - CHANGES TO THE TERMS OF USE
You can view the most current version of the Terms of Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Use by posting updates and changes on our website. It is your responsibility to check our website regularly for changes. Your continued use of or access to our website or the Service following the posting of changes to these Terms of Use will be deemed acceptance of those changes.
SECTION 28 - CONTACT INFORMATION
For questions about these Terms of Use, please contact us at:
- Email: Info@charlierose-london.com
- Physical Address (Virtual office): 3rd Floor 86 – 90 Paul Street London EC2A 4NE
Important: Please note that this is a virtual office for administrative purposes only. It cannot accept returns or customer visits. For returns, please follow the instructions provided in our Refund and Return Policy.
