Privacy Policy

Privacy Policy

Last updated: September 4, 2024

CharlieRose-London ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our services, including visiting or purchasing from our website, www.charlierose-london.com ("the Site").

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on the Site with the "Last updated" date updated accordingly.

2. Personal Information We Collect

Information You Provide Directly

  • Contact Details: Name, address, email, phone number.
  • Order Information: Billing/shipping address, payment details, order information.
  • Account Information: Username, password, and security details.
  • Customer Support: Details provided during your communication with us.

Automatically Collected Information

  • Usage Data: Device type, browser details, IP address, interactions with the Site.
  • Cookies: Information about preferences and browsing activity (see Cookies below).

Information from Third Parties

  • Service Providers: Payment processors, shipping partners, analytics providers.
  • Advertising Partners: Data about your interactions with our ads.

3. How We Use Your Personal Information

We use your information for:

  • Providing Services: To process payments, fulfil orders, and manage accounts.
  • Marketing: To send promotions and tailor advertisements.
  • Security and Fraud Prevention: To detect and respond to fraudulent activity.
  • Improving Services: To enhance the user experience and customer support.

4. Legal Bases for Processing (GDPR)

  • Contract Performance: To fulfil your orders and manage accounts.
  • Consent: For marketing communications (where required).
  • Legitimate Interests: To improve services and prevent fraud.
  • Legal Obligations: To comply with laws and regulations.

5. Cookies

We use cookies to:

  • Enhance your experience.
  • Analyse traffic.
  • Provide personalised advertisements.

Manage cookies through your browser settings. Blocking cookies may impact Site functionality. For more information, see Shopify’s Cookie Policy.

6. How We Share Your Information

  • Service Providers: For payment, shipping, and support.
  • Marketing Partners: To personalise ads.
  • Legal Authorities: To comply with legal obligations.
  • Corporate Transactions: In the event of a business sale, merger, or bankruptcy.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and Portability: Request a copy of your personal data.
  • Correction and Deletion: Update or delete your information.
  • Restriction and Objection: Limit or object to certain processing.
  • Opt-Out: Decline marketing communications or targeted ads.
  • Withdraw Consent: Revoke consent where applicable.

Contact us at info@charlierose-london.com to exercise these rights. We may verify your identity before processing requests.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy.
  • Comply with legal obligations.
  • Resolve disputes.

9. International Data Transfers

Your personal information may be transferred to and processed in the UK, EEA, or other countries. We use approved mechanisms like Standard Contractual Clauses to safeguard such transfers.

10. Children’s Privacy

Our services are not directed at individuals under 16. If you believe we have collected data from a child, please contact us at info@charlierose-london.com immediately.

11. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices or content. Review their policies before sharing data.

12. Security

We implement measures to protect your information, including:

  • SSL Encryption: Ensures secure transmission of data between your browser and our website.
  • Firewalls: Prevent unauthorised access to our systems.
  • PCI Compliance: Adherence to industry standards for payment processing security.

However, no system is entirely secure. Avoid sharing sensitive information via insecure channels.

13. Contact Us

If you have questions or wish to exercise your rights, contact us at:

We are the data controller for purposes of applicable data protection laws.

This Privacy Policy ensures compliance with applicable data protection regulations, including GDPR, and reflects our commitment to safeguarding your personal information.

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