Privacy Policy

Privacy Policy

Last updated: September 4, 2024

This Privacy Policy explains how CharlieRose-London (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you interact with our services, including visiting or purchasing from our website, www.charlierose-london.com ("the Site").

For the purpose of this Privacy Policy, "you" refers to customers, website visitors, or any individual whose personal information we collect.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on the Site with the "Last updated" date revised accordingly.

Personal Information We Collect

1. Information You Provide Directly

When using our Site or services, you may provide:

  • Contact Details: Name, address, email, and phone number.
  • Order Information: Billing address, shipping address, payment confirmation, and order details.
  • Account Information: Username, password, and security information.
  • Customer Support Information: Details included in your communications with us.

2. Automatically Collected Information

When you interact with the Site, we may collect:

  • Usage Data: Device type, browser details, IP address, and interactions with the Site.
  • Cookies: Information about your preferences and browsing activity (see the Cookies section below).

3. Information from Third Parties

We may also receive your information from:

  • Service Providers: Payment processors, shipping partners, and analytics providers.
  • Advertising Partners: Information about your interactions with our ads.

How We Use Your Personal Information

We use your personal information for:

  1. Providing Services: Processing payments, fulfilling orders, and providing account management.
  2. Marketing: Sending promotions and tailoring advertisements (based on your consent or our legitimate interests).
  3. Security and Fraud Prevention: Detecting and responding to fraudulent activity.
  4. Improving Services: Enhancing user experience and customer support.

Legal Bases for Processing

We process personal data under the following legal bases (as per GDPR):

  • Contract Performance: To fulfil your orders and manage your account.
  • Consent: For sending marketing communications (where required).
  • Legitimate Interests: To improve our services and prevent fraud.
  • Legal Obligations: To comply with applicable laws and regulations.

Cookies

Our Site uses cookies to enhance user experience, analyse traffic, and provide personalised advertisements. These cookies may be placed by us or third-party partners like Shopify.

For more details on cookies and how to manage them, visit Shopify's Cookie Policy.

You can manage cookies via your browser settings. Note that blocking cookies may impact functionality on the Site.

How We Share Your Information

We share your information with:

  • Service Providers: For payment processing, order fulfilment, and customer support.
  • Marketing Partners: To tailor advertisements based on your preferences.
  • Legal Authorities: To comply with applicable laws or enforce our rights.
  • Corporate Transactions: In the event of a business sale, merger, or bankruptcy.

Your Rights

Depending on your location, you may have the following rights:

  1. Access and Portability: Request details of your personal data and obtain a copy.
  2. Correction and Deletion: Request updates or deletion of your personal information.
  3. Restriction and Objection: Limit how we process your information or object to certain uses.
  4. Opt-Out: Decline marketing communications or targeted advertising.
  5. Withdrawal of Consent: Revoke consent where applicable.

To exercise these rights, please contact us at info@charlierose-london.com. We may verify your identity before processing your request.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

International Data Transfers

We may transfer your personal data outside your home country, including to the UK or EEA. Where required, we use legally approved mechanisms such as Standard Contractual Clauses to safeguard such transfers.

Children’s Privacy

Our services are not directed at children, and we do not knowingly collect information from individuals under 16. If you believe we have collected such information, please contact us immediately.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing your data.

Security

While we implement security measures to protect your information, no system is entirely secure. Avoid sharing sensitive information via insecure channels.

Contact Us

For questions or to exercise your rights, please contact:

Please note that this is a virtual office for administrative purposes only. It cannot accept returns or in-person visits. For returns, please follow the instructions in our Refund and Return Policy.

We are the data controller for purposes of applicable data protection laws.

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