Respectful Communication Policy
Respectful Communication Policy
At CharlieRose-London, we are committed to fostering a professional, respectful, and positive environment for our customers and team. To maintain this standard, we kindly ask that all interactions with our staff adhere to the following guidelines.
What We Expect
We encourage open and constructive communication. To ensure a smooth and pleasant experience for everyone, we expect:
- Polite, respectful, and constructive language in all communications.
- A willingness to collaborate with our team to resolve any issues effectively.
Unacceptable Behaviour
The following behaviours will not be tolerated:
- Offensive, abusive, or discriminatory language.
- Threats of harm, legal action, or negative reviews as leverage.
- Aggressive, intimidating, or harassing behaviour.
- Unreasonable demands beyond the scope of our stated policies.
Consequences of Breaching This Policy
To protect our staff and uphold our values, we reserve the right to take the following actions in response to breaches of this policy:
- Immediate Termination of Communication: We may end any communication that violates this policy.
- Order Cancellation: Persistent violations may result in the cancellation of orders and refusal of future service.
- Documentation and Reporting: Threats, harassment, or abusive behaviour will be documented and may be referred to relevant authorities in accordance with UK law, including the Protection from Harassment Act 1997.
Our Commitment
We are dedicated to addressing all customer concerns professionally and fairly. We encourage you to communicate with us respectfully so we can work together to find the best resolution.
By using our website and services, you agree to abide by this policy.
