Shipping Policy
Shipping Policy
Thank you for shopping with CharlieRose-London. Below, you’ll find all the essential information regarding our shipping process and policies. If you have any questions or concerns, please don’t hesitate to contact us.
Estimated Delivery Times
We aim to deliver your order as quickly as possible; however, delivery times may vary based on demand, location, and external factors.
-
Processing Time: Orders are typically processed within 1–3 working days.Orders placed on Friday evenings, weekends, or public holidays may take slightly longer to process.
-
Delivery Time: Once dispatched, standard delivery takes approximately 7–14 working days. Please note that these are estimated timeframes and not guaranteed.
Important Notice About Delays
During peak shopping periods, such as Christmas and Black Friday, delivery times may exceed 14 working days due to high demand and courier delays. We ask for your understanding and patience during these times.
While we work hard to dispatch your items promptly, we rely on external shipping partners, and delays caused by customs, courier disruptions, or unexpected demand are beyond our control. By placing an order, you acknowledge and accept that delivery times may be extended in such cases.
If you have not received your order within 30 days of dispatch, please contact our customer service team at info@charlierose-london.com for assistance.
Order Placement Process
Placing an order with CharlieRose-London is simple and secure:
- Select Your Items: Visit the product page and add your desired items to the shopping cart by clicking the "Add to Cart" button.
- Review Your Cart: Before proceeding, ensure all items are correct.
- Enter Your Details: On the information page, input accurate shipping and billing details, then click "Continue to Shipping."
- Review Your Address: Confirm your shipping details and note that all shipments are free of charge.
- Secure Payment: Select a payment method from our secure, SSL-encrypted options.
- Complete Your Order: Click "Complete Order" to finalise the process. You will be redirected to the payment platform to complete the transaction.
If you encounter any issues during checkout, contact us at info@charlierose-london.com for assistance.
Shipping Costs
We are delighted to offer free shipping on all orders with no minimum order requirement. Your items will be delivered straight to your doorstep at no extra cost.
Shipping Process
We strive to process and ship your orders as efficiently as possible. To maintain fair pricing for our products, we consolidate shipments into bulk dispatches. This helps us reduce costs and environmental impact while ensuring quality service.
- Global Delays: Due to increased demand, customs processing, and courier disruptions, delivery times may vary. We are committed to keeping you updated on your order’s progress and appreciate your patience.
- Same-Day Dispatch: For same-day dispatch, please contact us via email at info@charlierose-london.com, and our team will assist you with the best available options.
Our Commitment to Sustainability
At CharlieRose-London, we are committed to sustainable practices. By consolidating parcels and shipping them in bulk, we aim to reduce our carbon footprint while maintaining efficient delivery for our customers. Your understanding and support in helping us create a healthier planet are greatly appreciated.
Final Notes
If you have questions about your order, experience significant delays, or require further assistance, please contact our customer service team at info@charlierose-london.com.
